Please reach us at angewicksoycandles@gmail.com if you cannot find an answer to your question.
All sales are final but we do offer a 30-day exchange policy for any product that is unused and in its original packaging. Please contact us for a return authorization and further instructions. If product has signs of “tunneling“ after proper initial wick trim and pooling burn time, a full refund or exchange, based on customer preference, will be given without hesitation.
All of our candles and other products are completely handcrafted and all natural. The “frosting” or white coating is due to the purity of our soy wax and is further proof that it is not manufactured or made with any impure ingredients.
Wet spots or air pockets are normal and just due to the way the wax cools. Does not effect over all performance of the candle in any way.
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